Cryptopay debit card is a prepaid card so you need to top it up first in order to be able to use it.
Once you have funds in one of your Cryptopay wallets, click Load a card on your Accounts page.
On the next page choose the tab Card load and select a wallet to fund the card. You can top up your card from one of your Flex Accounts (Euro, US dollars, or Pound Sterling) alternatively you can fund your card right from your Bitcoin Account.
Please note that apart from the loading fee of 1%, the currency exchange fee of 1% applies if you load the card from the wallet not in your card's chosen currency.
You can also make a 3rd party top-up but under our card issuer's rules, your card has to be fully verified (KYC_2). We charge 1.99% for such loads.