What is the fee and how is it calculated?
Our payment processor charges a 5% fee for each purchase.

What currencies does Cryptopay accept for card deposits?
Payments are processed in EUR, USD and GBP. You can use the card in any currency, just choose which of the supported ones (EUR/USD/GBP) is more suitable for you - the funds will be converted automatically using the applicable rate of your Bank*
*This will help eliminating unnecessary conversion fees in the process.

Are there any restrictions on bank card payment?

  • You must be a verified user of Cryptopay;
  • The card must support the 3D Secure;
  • The card used for buying BTC/LTC must be issued in one of these countries.

Can I pay using PayPal card?
Yes, there is a way to pay with your PayPal card if it meets above-mentioned criteria.

Does Cryptopay keep my card details?
No, we don't keep your card details. We simply tokenize credentials in the encrypted form so that we can process your further transactions with this card.

Where will my purchased bitcoin/litecoin be credited to?
To the address of your Cryptopay wallet in the corresponding currency.

How much does it cost to link a card?
It is completely free to link your card!

How long does a transaction take?
Once your transaction is successfully processed - you instantly receive your purchased bitcoins/litecoins.

How can I unlink my current card?
For this purpose, please, contact our support team and they will take care of the rest.

Can I receive a refund for the transaction I made using the Card Deposits feature?
We can't make a refund in case cryptocurrency you bought reached your account. Same applies to the situation when you change your mind right after the transaction happened.

How long does it take to get a refund?
Once a refund request has been submitted, it will take 10-14 business days for the refund to be processed. We will notify you once the refund is sent.

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