You think that you've lost your card or it has been stolen. What should you do? Follow this guide if you use our web version. If you prefer apps, these two are for iOS and Android.

1. The first thing you will need to do is to go to your account and immediately lock your card to avoid possible fraud or theft. Click on the balance of your card and then click Lock. In the pop-up window, click Lock again to block the card. Please don't worry – you will be able to unlock your card any time you want by clicking the Unlock button next to your card's balance.

2. Please check your possessions one more time to make sure the card is really lost.

3. If the card is still missing, please click the Unload button to withdraw funds to your Cryptopay account (the Unload button can be found by clicking on your card's balance).


4. Contact us via chat or support@cryptopay.me so we can close your card. We'll also be happy to help you to issue a new card. The fee, in this case, is 15 EUR/GBP.

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