In this article, we are covering ID and selfie verification.

As an ID, we can accept:

  • National ID

  • Driving license

  • Passport (double-page)

Please make sure that all the details are clearly visible. If your ID is double-sided, we would need photos of both sides.

Once you've taken pictures of your ID, you can take a selfie with it. It's quite simple — just take the doc in your hands (following an example below), look at the camera and take a shot — done!

Using our website? Please upload the photos right there:

If you prefer apps to websites:

Another one for a selfie:

You will get results by email in 24 hours or, most likely, even less!

Yes, it's that easy 👌

But you might have a question — what's next? After uploading photos of ID and a selfie, we'd need to verify your address to finish setting the account up.

Tip: if your EU Driving Licence, EU National ID or EU Residency Card have your address details, we can accept it as either proof of address or ID. Please kindly note that the same document cannot be accepted as an ID and proof of address. For example, if you submit a Driving Licence as proof of identity, you will need to submit a different document to prove your address.

NB: In order to comply with UK regulations and paragraphs 3.4 and 12 of our Terms and Conditions, the Compliance team may sometimes ask for additional documents.

Need more help? Check out this article — we listed there the most common issues why photos get declined and tips on how to go about such situations. You can also contact us in the live chat on the website, or email us on support@cryptopay.me, we'll help you sort things out!

Did this answer your question?