We offer cards to Tier 3 users who reside in the EEA, Norway, Switzerland, and Liechtenstein and have confirmed it with their proof of address. You can check the full list of supported countries if you click here.
Please note that for now, UK residents can order the card in EUR and GBP, while EEA residents can opt for the EUR card only.
Who's the card issuer?
Effective November 18th 2020 our card issuer is PayrNet Ltd, a Railsbank group company.
How does it work?
C.Pay card works just like your regular bank card so you can use it to pay for goods and services both offline and online. It is contactless and supports 3D Secure, which helps protect your card against unauthorized use.
Please note that this is a prepaid card which means that before you can use it, you will need to top it up.
How much does it cost?
At the moment, you can order a virtual card for free or opt for a plastic card, which will cost you 5 EUR/GBP. Later on, a virtual card will cost you 2.5 EUR/GBP, while the regular price of a plastic card will be 15 EUR/GBP.
Is there a monthly fee?
Yes, there’s a monthly card service fee of 1 EUR/GBP. Please note that there’s also a dormancy fee of 5 EUR/GBP which will be charged if your account remains inactive for more than 365 days. The fee will be applied monthly unless the balance of your card is zero. If you would like to close the card, please contact us via chat or email@example.com.
How can I order?
We’ve written two detailed guides that will help you to order your plastic or virtual C.Pay card.
I have a virtual card but now I want one in plastic.
You can easily upgrade to plastic – please refer to this article here.
What are my delivery options?
We offer two. You can choose between the Standard and Express option. The Standard delivery by Royal Mail is free and might take up to 1-2 weeks. The Express delivery by DHL costs 15 EUR/GBP and the delivery time for the card will depend on the country you live in. You can check it by following the link.
I’ve received my plastic card, how can I activate it?
You can find a detailed guide here.
Where can I find the card details?
Please refer to this article.
How can I top up?
You can top up your C.Pay card right from your Cryptopay account, from another card or from your PayPal or Skrill account.
Can I change the PIN code for my card?
Sure, you can! You can read an article about how to do it using the desktop version of our service here. You can also read the detailed guides for Android and iOS apps.
Can I withdraw cash?
Of course. We charge a 2.5 EUR/GBP fee for cash withdrawals in the card currency and a 3.5 EUR/GBP + 3% fee for cash withdrawals in a currency different from the card currency.
Can use my card to top up a bookmaker account?
Unfortunately, the quasi-cash operations are not allowed for C.Pay cards. These include topping up bookmaker, investment, gambling and other accounts which use fiat money, and purchasing traveller's cheques.
Can I use my card to make transactions in foreign currency?
Certainly. We charge a 3% fee for such transactions.
Can I transfer the funds from the card back to my Cryptopay account?
Yes, you can find the instructions on how to do it here.
Can I add my card to Google Pay (Apple Pay, Samsung Pay)?
Not at the moment, but we hope to add this option in the future.
How long is my card valid for?
Your card is valid for 3 years. You can find the expiry date on the front side of the card.
I’ve lost my card, what should I do?
You will need to block the card in your account. For more instructions, please refer to this article.
Can I reissue the card?
Yes. The reissue fee is 15 EUR/GBP. Please contact us via chat or firstname.lastname@example.org and we will help you with it.
Still have questions left? Please don't hesitate to contact us at email@example.com or via chat.