The verification process has become even easier with the Cryptopay iOS App. Now you can upload your documents directly from your mobile phone within just a few minutes. Here is a step-by-step guide how to do that!
First things first, it’s important to note that most of our services are available only for verified accounts. If you are interested in card deposits, bank transfers and Cryptopay prepaid cards, you definitely need to pass the verification. Please don’t take it as a challenge, using the app version, you’ll be able to do it in a few clicks!
Before starting this process, please check the current list of supported countries here to make sure you're eligible for verification. If everything is fine, you need to go to the tab Other and click the ⚙️ (Settings) icon in the upper-right corner. There you need to open your Verification status to upload your documents.
To get access to all the services and have the highest limits we have you need to upload 3 types of documents: Proof of Identity, Selfie with it in hands and Proof of Address. Let’s take a look closer at each step:
Proof of Identity
There you should choose the country and the type of the document you are going to upload (passport, ID, driving license). Please note that you can easily use the camera on your mobile phone to take a photo of the document.
Here you should take a selfie with the same document that you have uploaded as your proof of identity. You need to click Attach the file and select Take Photo. Take the document in your hand, make sure that all edges of the document are clearly visible and the photo is light and clear.
Proof of address
For uploading the proof of address you can also take a photo of the document if you have it in the paper form. But if you have the document in PDF, just import this file from your iCloud. To prove your address, you can use one of these types of documents:
- Bank statement of your current account;
- Credit card statement;
- Utility bills: water, electricity, etc.
- Broadband home internet bill, landline phone bill, bundles, etc.
- Tax return, council tax bill;
- Government-issued certificate of residency.
Are you a resident of the EU or the UK? We can verify 3 more documents:
- Statements from EMI (e-money institutions);
- Delivery letters for debit сards;
- Loan and mortgage statements.
Kindly make sure that your document has been issued by a government within the last 3 months, and has your full name and home address on it.
Please note that we cannot accept mobile phone bills, insurance documents or advertising letters as a proof of residence.
Once you upload your documents, they automatically get the Complete status. Our Compliance Team usually checks the documents within 1 working day. You will get an email with a decision of our Compliance Team.
In case any questions regarding these results, you always can contact the Support Team via live chat or email firstname.lastname@example.org.