This guide is for the web version. If you are using our app, please click one of the links below:



So, how to send cryptocurrency?

  1. Click the Withdraw button at the top of the Accounts page, or Send within the account of your choice.

  2. In the pop-up window, you can one more time select the wallet you are sending your funds from. If you are withdrawing from a fiat account, you can also choose the currency of destination wallet.

  3. Enter the destination address (and the destination tag if it’s XRP).

  4. Enter the amount.

  5. Confirm the transaction.

Please pay close attention to the miner fee you pay. It may be a lot if the load is high. In such cases, you can use XRP or LTC - their fees are much lower.

And of course, do not forget to enter the destination tag if you’re sending XRP.

The processing time depends on the cryptocurrency you use and the network load. Here are the estimates:

  • BTC: several hours

  • XRP: a few minutes

  • LTC: less than an hour

  • ETH and ERC20 assets: less than an hour

There is a group of coins on Cryptopay - ADA, DOGE, DOT, SOL, XMR, ATOM, ETC, KSM, MANA, SC, ICX, XNO and XTZ - that can't be sent to the external wallets - you can only buy these coins with a bank card and exchange to other supported currencies if you need to withdraw them.

Please note: We do not support TRC20 transfers yet, but we are working on changing this.

NB: Cryptocurrency transfers are final and irreversible. Please send crypto only if you trust the recipient and are 100% sure that the address is correct.

If you are not sure how the process works, do not hesitate to contact us via live chat or

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