Hooray, this is the last step in getting your account ready to rock all of its features — uploading your proof of residence!

That is how you do it on the website:

And here's the one for our app users:

What exactly do you need to upload? One of the following documents:

  • Bank or credit card statement

  • Utility bill

  • Broadband/Landline/TV bill

  • Tax bill (Income/Real estate/Council)

  • Government-issued certificate of residence

You can send an original digital document in PDF or a high-quality scan, or take a picture of the document with your phone's camera in JPEG format. The important thing is the document details should be clear and readable

Please also make sure that:

  • your proof of residence has been issued in the last 3 months; 

  • it has your name and full home address on it.

Are you a resident of the EU or the EEA?


If so, then we can accept a few more documents:

  • Debit card delivery letter

  • Loan/Mortgage statement

One more tip: if you're an EU citizen and your EU Driving Licence, EU National ID or EU Residency Card have your address details, we can accept it as either proof of address or ID. Please kindly note that the same document cannot be accepted as an ID and proof of address. For example, if you submit a Driving Licence as a proof of identity, you will need to submit a different document to prove your address.

Why my document got declined? We can't accept screenshots, mobile phone bills, medical bills, and insurance documents. Please check this article to find out the most common issues.

Last but not least — no matter how complicated the requirements may seem, our Support team is always here to help you! Where? In the bottom right corner of the website or via email at support@cryptopay.me 🙂

NB: For now, UK residents can order the card in EUR and GBP, while EEA residents can opt for the EUR card only.

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