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If you haven't received your email confirmation letter, the two most likely reasons are that either your email client has put the email in your spam folder or you gave us the wrong address when signing up. Here's a little troubleshooting guide to help you pinpoint the problem:

  1. Check your spam folder for an email titled Please confirm your email.

  2. If the email isn't in your spam folder, you need to check whether you entered the right address or not.

  3. Try waiting awhile before checking your email again. Sometimes it just takes some time for the email confirmation letter to arrive.

  4. If the letter hasn't arrived in two hours, contact our customer support via the live-chat or at support@cryptopay.me.

NB! For security reasons, creating and having more than one personal account with Cryptopay is not allowed.

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