Two-factor authentication, or 2FA, adds an extra layer of security to your Cryptopay account. With 2FA, every time you log in or make a transaction, you need to enter a one-time password generated by a special app (e.g. Google Authenticator or Authy). So, even if someone hacks your password, they won’t be able to log in.

How to enable the 2FA?

  1. Install the 2FA app if you don’t have it;

  2. Log into your account;

  3. Click on your name in the upper right corner;

  4. Select Settings;

  5. Go to Security and click Turn it on:

  6. Scan the QR code with a 2FA app, such as Authy or Google authenticator;

  7. Enter the code into the field below the QR code:

  8. That’s it!

If you are using our app, please go to the Other > Settings and scroll down to find the 2FA.

Still don’t use our apps? Just follow these links to fix it!



If you got locked out, need to get your 2FA disabled, or simply have any questions, please contact our support team in the live chat or at

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