There are several questions that we wish to answer so that you have a better understanding of the whole Buy crypto with your debit/credit card feature.

Are there any fees?

The 4% fee is applied to each purchase.

How big are the maximum card deposit limits?

Your limits at Cryptopay fully depend on your verification Tier. You can check your maximum card deposit limit in this article.

What is the minimum card deposit?

The minimum deposit is 10 EUR/USD/GBP.

What currencies does Cryptopay accept for buying crypto with a card?

Payments are processed in EUR, USD, and GBP. You can use the card in any currency, just choose which of the supported ones (EUR/USD/GBP) is more suitable for you. Funds will be converted automatically using the applicable rate of your bank. This option helps eliminate unnecessary conversion fees in the process.

Are there any restrictions on bank card payment?

  • You must be a verified user of Cryptopay;
  • The card must support 3D Secure;
  • The card used for buying BTC/ETH/LTC/XRP must be issued in one of these countries.
  • The card must be issued in your name.

Please note: if you link a card that is not in your name to your account, our Payments team might request additional documents from you and the cardholder. For more details, please contact our Support Team at

Which cards can I use?

We accept VISA, VISA Delta, MasterCard, MasterCard Debit, and VISA Electron cards.

Can I pay with my PayPal card?

Yes, there is a way to pay with your PayPal card if it meets the above-mentioned criteria.

Does Cryptopay keep my card details?

No, we don't keep your card details. We simply tokenize credentials in the encrypted form so that we can process your further transactions with this card.

Where will my purchased BTC/ETH/LTC/XRP be credited to?

To the address of your Cryptopay wallet in the corresponding currency.

How much does it cost to link a card?

It is completely free to link your card!

How long does a transaction take to process?

Usually just a couple of minutes are enough for your transaction to be processed. Once it's done, you’ll instantly receive your purchased BTC/ETH/LTC/XRP.

How can I unlink my current card?

For this purpose, please contact our support team via our live chat or, and they will take care of the rest.

Can I receive a refund for the BTC/ETH/LTC/XRP purchase?

You can receive a refund if the funds charged from your bank card never reached your account in Cryptopay. We can't make a refund in case the cryptocurrency you buy reaches your account. The same applies to the situation when you change your mind right after the transaction has happened.

How long does it take to get a refund?

In case something goes wrong and your payment doesn't reach Cryptopay, it will take 10-14 business days for the refund to be processed. We will notify you once the refund is sent.

Service provided by:

Cryptopay Ltd,

England and Wales registration number 08730592

12 Hammersmith Grove, London, UK, W6 7AP


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Contact us via live chat on the website or email at

NB: Our payment processor doesn't accept any cards issued in China, Estonia, Hong Kong, Indonesia, India, Malta, Luxembourg, Taiwan, Trinidad and Tobago, Tunisia, Sudan, and Serbia. If you are a resident of one of these countries, you still can use cards issued in other jurisdictions and the bank transfers feature. Sorry for the inconvenience!

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