Here are the situations when you might need to convert the Litecoin address.

Depositing LTC

Cryptopay LTC addresses come in a new format and look like this:

Sending LTC

You might also need to convert the address when sending LTC to an external wallet. If someone gives you an old format address and the system does not accept it, just press convert into new format:

That way, you'll get a new format address that you can use to send funds.

Please note: both new and old formats indicate the same address.

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