Sometimes the virtual card is simply not enough, but at the same time, there is no need to order a plastic one if it turns out to be a separate second card for you to use.
In this case, our new card upgrade feature is for you!

You'll get a plastic card to substitute for the virtual one you had. All the card details remain the same, so there is no need to change them in numerous services you might have already linked your virtual card to. 

Here's a detailed guide on upgrading your virtual card to a plastic one on our web version. Prefer apps? These two are for Android and iOS.

Let's get started:

  1. At the Portfolio page, lick on the virtual card you'd like to upgrade;

    Screen Recording 2021-10-26 at 04.39.58.80 PM
  2. Click the Upgrade to Plastic button and confirm the upgrade;

    Screen Recording 2021-10-26 at 04.43.19.98 PM
  3. Select the delivery method. You can use either standard free of charge delivery, or the express one. Standard delivery is available for all EEA (European Economic Area) countries and the UK. Express delivery is a nice option if you are in a hurry. It will cost you 15 EUR/GBP. The shipping time for the card will depend on the country you live in. Express delivery is available worldwide for the countries indicated in the DHL list, except for some countries. If you would like to arrange delivery outside the EEA and the UK, please contact our support team.


4. Please check all the details and select the payment method. You can use any of your Cryptopay accounts to make the payment. We charge you just 5 EUR/GBP for the upgrade.

You can keep using the virtual card up until the moment you receive and activate the plastic one. Once the plastic card is activated, the virtual card gets closed.

NB: For now, UK residents can order the card in EUR and GBP (you can have only one card in each supported fiat currency at a time), while EEA residents can opt for the EUR card only.


If you have any questions, feel free to contact our brilliant support team via live chat or at support@cryptopay.me. 

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