This guide is for our web version. Prefer apps? These two are for Android and iOS.

Before you can order both virtual and plastic cards, your account should be fully verified. Once you’re all set, a promo banner will appear on the right side of the Portfolio page:

Alternatively, you can place an order after clicking the Cards section on the left.

After you have pressed the Order card button, there are two ways to get a plastic Cryptopay card: 

  • You can get a virtual card and upgrade it to a plastic one later.

  • You can simply order a plastic card.

To start with ordering a virtual card, please refer to this article.

If you have decided to go with a plastic card, here is a step-by-step guide for you:

  1. Choose the desired card type and the card currency (for now, UK residents can order the card in EUR and GBP, while EEA residents can opt for the EUR card only).

2. Choose the delivery type and change the delivery address if needed.

Please note that the standard delivery takes up to 2 weeks. Standard delivery is available for all EEA (European Economic Area) countries and the UK. To reduce the delivery time, you can choose the express option that costs 15 EUR/GBP. The shipping time for the card will depend on the country you live in. Express delivery is available worldwide for the countries indicated in the DHL list, except for some countries. If you would like to arrange delivery outside the EEA and the UK, please contact our support team.

3. Check and confirm the details of the order and choose the Cryptopay account you'd like to use for the payment. At this step, you can also provide a promo code (only for the clients who had Cryptopay cards before).  

4. Proceed with the payment. The card price is 5 EUR/GBP.

Check all the details, and click Checkout for your payment to be processed.

5. Congratulations! You have ordered a Cryptopay card, and we will contact you as soon as it is ready for shipping.

For the time when your plastic Cryptopay card is getting to you, we will provide you with a temporary virtual card, so you can start using your crypto funds to pay for goods and services online. It will become inactive once you have received and activated the plastic card. 

If you have any questions regarding our services, don't hesitate to ask our support team via live chat. Or, you can just email them at They're always happy to help!

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