All you need is to take the address from one of your crypto accounts and use it as a destination address when sending funds from another wallet. This is a very simple mechanism:
Select the account of the crypto you want to deposit;
Click on the field with the address, and it will get copied to your clipboard!
Currently, you can deposit these assets: BTC, ETH, LTC, XRP, LINK, SNX, USDT, UNI, AAVE, ALGO, USDC, DAI, OMG, BAT, MATIC, OXT, ZRX, NEAR.
Tip: The address of the ETH and LINK, SNX, USDC, USDT, UNI, AAVE, DAI, OMG, BAT, MATIC, OXT, ZRX accounts is the same, as we support these tokens through the ERC-20 network.
We also support ADA, DOGE, DOT, SOL, XMR, ATOM, ETC, KSM, MANA, SC, ICX, XNO and XTZ - but you can only buy these coins with a bank card and exchange for other supported currencies if you need to withdraw them - there's no way to transfer these coins from/to the external wallets.
If the transaction is pending, there is nothing to worry about, as we process BTC deposits after 3 confirmations on the network. All you need to do is to wait for the transfer to be completed. Sometimes it may take a couple of hours, it depends on the load of the network.
Important note: Several platforms/wallets (e.g. Binance) can offer you to choose the network by which you want your token/coin to be sent. And to receive funds into your Cryptopay account for BTC you need to choose Bitcoin network, for LTC - Litecoin network, for XRP - Ripple network and for ETH/ERC-20 tokens - Ethereum network.
NB: Please, always pay attention to the security of your funds. There is a dangerous Trojan virus that switches your BTC address (most likely it works not only with bitcoin), thus changing the receiver of your transaction. So once you copy the address, please check if it’s still the right one, otherwise, your money will reach scammers. Please keep in mind that crypto transactions are irreversible.
How to trace your transactions?
You can easily track the status of your transactions by going to the blockchain explorer from your Portfolio page.
1. From your Portfolio, go to the account you used to make a transaction.
2. Click on the transaction you are looking for. In the opened window, you’ll see its TxID.
3. Click on it, and the opened link will bring you to the page with all the necessary information.
If you have any questions regarding our services, don't hesitate to ask our amazing support team via live chat. Or, you can just email them at firstname.lastname@example.org. They're always happy to help!