Before you can start using your Cryptopay account, you need to confirm both your identity and address.

How to get verified? Here is what you need to do:

  1. Select your country of residence;

  2. Choose whether you'd like to use our app or the web version to get verified. Click on Continue on Web for the latter option;

  3. Click on Take a photo to activate your webcam. You may need to allow your browser to do that;

  4. Take a photo, and if it's clear, click on Submit to upload it;

  5. Select the type of your ID* and click on Continue;

  6. See the requirements and click on Take a Photo;

  7. Click on Take a Photo to use your webcam, or click on Choose from gallery to upload it from your computer;

  8. Use the Submit button;

  9. Select the type of your proof of address* and check the requirements. Click on Take a Photo to proceed;

  10. Click on Submit to upload all the documents;

  11. Just a few minutes and your documents are checked!


Depending on the verification results, you may also need to answer a couple of questions about the way you're planning to use Cryptopay.

If your document is declined, there is nothing to worry about. Please read the decline reason carefully and resubmit it.

*The list of accepted documents depends on your country of residence. You'll see the up-to-date list before you upload them

If you have any questions or feel the verification takes longer than an hour, please feel free to contact our support team at support@cryptopay.me or in the live chat on the website.

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