Before you can start using your Cryptopay account, you need to confirm both your identity and address.

We recommend you to use our app for that. You can download it from App Store or Google Play, or simply scan the QR code on the web verification page.

When you've downloaded the app, you need to set the 4-digit passcode you'll use to sign in. Then, you will be forwarded to the verification.

So, how to pass it? You need to:

  1. Select your country of residence and tap on Continue to Verification;

  2. Read the image requirements and tap on Take a Selfie to activate your front camera;

  3. Take a selfie and upload it with Continue button;

  4. Select the type of your ID*;

  5. Check the ID requirements and tap on Take a photo to activate your camera;

  6. Take a picture of both sides of your ID and upload it with Continue button

  7. Select the type of your Proof of address document*;

  8. Take its photo or upload it (see below) with the app. Make sure the document meets all the listed criteria;

  9. Tap Submit to upload the documents;

  10. Just a few minutes, and they are checked!

Important: If you'd like to upload your document from the device memory, please follow this guide:


If your document gets declined, there's nothing to worry about. Please read the decline reason carefully and resubmit the document.

*The list of accepted documents depends on your country of residence. You'll see the up-to-date list before you upload them

If you have any questions or it takes longer than an hour to check your photos, please feel free to contact our support team at support@cryptopay.me or in the live chat.

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