Full verification of your account is necessary for you to be able to use any of our services. Please note that you won’t be able to make any transactions until the verification is complete.
This guide is for the web version of our service. And here we explain how to verify your account using our mobile app.
The process consists of two steps:
Identity verification
Address verification
Important: The process itself might look slightly different depending on your country of residence.
Identity verification (Proof of Identity document + selfie)
Select the country which issued your ID and the type of your ID document (the options might vary depending on the selected country);
Check the requirements and upload a picture of your ID document – once it has been verified, you'll be able to see the automatically extracted details on your screen. Make sure that everything is correct and click Proceed.
Check the requirements and take a selfie.
If something's wrong, you'll see the reason for the decline – uploading some new photos will be possible then.
Once the photos have been verified, you'll see a green tick. Click Proceed.
Address verification (Proof of Address document)
Complete the verification process by verifying a Proof of Address document, which confirms your current residential address:
Select your country of residence
Check the requirements and upload your Proof of Address document, choosing one of the given options (these might vary depending on the selected country).
If something's wrong, you'll see the reason for the decline. You'll then be able to make another upload.
Once the document has been verified, you'll see a green tick. Click Proceed.
Congrats! Your account is now fully verified and ready to use. You can now buy some crypto 😉
If you have any questions regarding the verification process, don't hesitate to get in touch with our support team agents and operators via live chat. You can also simply email them at support@cryptopay.me. They’re always happy to help during their business hours (GMT): 7 AM – 7 PM on weekdays, 9 AM – 5 PM at weekends.