Email refunds allow your clients to automate the refund process for unresolved invoices. Once this feature is enabled, refunds will be processed automatically, and there will be no need to submit a manual refund request.
Please make sure that automatic refunds are enabled for any of the unresolved invoice categories in the account settings. To activate it, please go to Integration → API → How to handle unresolved invoices and enable them:
After this feature is enabled, the first screen in the widget will display a field where users can enter their email address. Users will be required to provide their email and agree to our Privacy Policy in order to proceed.
Important: if the invoice is created via API, you must add a new payer_email field in the body of the request while creating an invoice. Please note that in this case, you'll have to collect the user's email on your side before sending us the API request to create an invoice.
If the invoice was overpaid, underpaid or paid late, the message to make a refund will be sent to the indicated email address:
After clicking the button, the user will be redirected to the invoice refund page. Here, they should enter the address for a refund, and agree to the Privacy Policy if the invoice was created via API.
As a security measure, a confirmed refund will be sent 3 days after it was created. After confirming the refund, the user will receive an email with the option to cancel the refund in cases when:
The user entered the wrong address;
The user didn't initiate the refund (i.e. someone else did it).
By clicking the relevant link in the email, the user will be redirected to the page for cancelling the refund. There, they will be able to indicate the reason for the cancellation and cancel the refund.
Important: after a refund has been cancelled, a second refund can only be requested directly by the merchant.
Step 1:
Step 2:
If you have any questions, please feel free to contact us in the live chat or via email at b2bsupport@cryptopay.me