Email refunds allow your clients to automate the invoice refund process. By activating this function, you no longer need to request a refund, it'll be done automatically.
Please make sure that automatic refunds are enabled for any of the unresolved invoice categories in the account settings. To activate it, please go to Integration → API → How to handle unresolved invoices and enable them:
After this feature is enabled, the first screen in the widget will be the field allowing the user to enter their email. The user needs to enter their email address there and agree to our Privacy Policy.
Important: if the invoice is created via API, you must add a new payer_email field in the body of the request while creating an invoice. This is where the user will specify their email address.
If the invoice was overpaid, underpaid or paid late, the message to make a refund will be sent to the indicated email address:
After clicking the button, the user will be redirected to the invoice refund page. Here, they should enter the address for a refund, and agree to the Privacy Policy if the invoice was created via API.
As a security measure, a confirmed refund will be sent 3 days after it was created. After confirming the refund, the user will receive an email with the option to cancel the refund in cases when:
The user entered the wrong address;
The user didn't initiate the refund (i.e. someone else did it).
By clicking the relevant link in the email, the user will be redirected to the page for cancelling the refund. There, they will be able to indicate the reason for the cancellation and cancel the refund.
Important: after cancelling a refund, a second refund can only be requested by the merchant's support team.
Important: after a refund has been cancelled, a second refund can only be requested directly by the merchant.
If you have any questions, please feel free to contact us in the live chat or via email at b2bsupport@cryptopay.me