Card program closed. How to get funds from the blocked card?
On January, 5th, 2018 due to the change in the VISA operating permission all plastic and virtual prepaid cards were closed by our card issuer without any prior notification.
Funds that were stored on our users' cards got trapped.
After an urgent meeting and a thorough analysis of the situation we have found a way to withdraw funds from our users' blocked cards manually and directly to their wallets in the corresponding currency.
On the 6th of January we have unloaded funds form cards of almost all our users.
If for any reason your card still has funds stored on it after January, 6th - please contact our support team through the live-chat on the website. Our support specialists will gladly help you solve the problem and will guide you through the card unload process.
Also, please check this article with a detailed guide on how to fill the Card Unload Authorisation form.