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Failed bitcoin transaction

Updated 1 month ago by Yevgeny

  1. If the transaction is failed but the funds have been credited from your account, contact the support team and give the details on this transaction (TX or value).
  2. If the transaction is pending, there is nothing to worry about as we process BTC transactions after 3 confirmations on the network. All you need to do is to wait for it to be completed. Sometimes it may take a couple of hours, it depends on the speed of the network.
  3. Larger BTC amounts may take longer to get processed for security reasons.
  4. Please note that a minimal withdrawal amount is 0,001 BTC. In case your total balance is currently less than 0.001 BTC and you want to withdraw money, that’s what you need to do:

                     - Deposit some BTC to meet the 0.001 limit;

                     - Withdraw your money.

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