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What documents do I submit to verify my account?

Updated 1 month ago by Natalya

In order to verify your account, you will need to submit 3 types of documents:

 1. A valid government-issued ID. High-quality images of the following documents are acceptable:

  • Passport (double page)
  • National ID card (both sides)
  • Driving license (both sides)

Important: To avoid delays when verifying your account, make sure that your document is:

  • Entirely visible (watermarks are permitted, but they must not cover any major details);
  • High-quality (colour images with resolution of at least 300 DPI and more than 500 Kb in size);
  • Valid (its expiry date must be clearly visible and not due in the next 6 months).

2. A proof of residency. High-quality scans of the following documents are acceptable:

  • Bank statement of your current account;
  • Credit card statement;
  • Utility bills: water, electricity, etc.
  • Broadband home internet bill, landline phone bill, bundles, etc.
  • Tax return, council tax bill;
  • Government-issued certificate of residency.

     

Important: To ensure that your verification goes smooth and fast:

  • take a photo of a paper document (with your mobile phone) or upload an original digital version of it in PDF; 
  • make sure, it has been issued in the last 3 months; 
  • it’s addressed to your name and home address. 

Note: To avoid delays make sure the documents you provide are NOT protected by a password. If you can't remove the password (for example, the password is set by a bank) please contact our support team after uploading your document.

3. A selfie with your ID document in your hands.
Please, make sure that every detail of the ID document is clearly visible.


Note: Screenshots, mobile phone bills, medical bills, and insurance documents are NOT accepted for verification. For documents drafted in languages that use non-Latin characters (Arabic, Chinese, etc.), a certified translation into English is required. 

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