All Categories Cryptopay Prepaid Card What should I do if my Cryptopay prepaid card is lost or stolen?

What should I do if my Cryptopay prepaid card is lost or stolen?

Updated 1 month ago by Tatiana

If your card is lost or stolen, please do the following:

  1. Check your possessions one more time to ensure the card is lost
  2. Report a missing card to our support team using the Live Chat on our website or via email to support@cryptopay.me.
  3. Your current Cryptopay card will be immediately blocked to avoid frauds and thefts
  4. Please follow the instructions from our support team

Please note: The following issuance fee applies

  • Plastic card: $ 9.00 / € 8.00 / £ 6.00
  • Virtual card: $ 0.50 / € 0.50 / £ 0.50

Alternatively, you can resolve the issue by reporting it to our card issuer by dialling +44 113320 031 and following the instructions.

Was this helpful?