What should I do if my Cryptopay prepaid card is lost or stolen?
If your card is lost or stolen, please do the following:
- Check your possessions one more time to ensure the card is lost
- Report a missing card to our support team using the Live Chat on our website or via email to firstname.lastname@example.org.
- Your current Cryptopay card will be immediately blocked to avoid frauds and thefts
- Please follow the instructions from our support team
Please note: The following issuance fee applies
- Plastic card: $ 9.00 / € 8.00 / £ 6.00
- Virtual card: $ 0.50 / € 0.50 / £ 0.50
Alternatively, you can resolve the issue by reporting it to our card issuer by dialling +44 113320 031 and following the instructions.