How to handle unresolved invoices
Simplicity is the shortest path to a solution. We are thriving to introduce you our guide on handling unresolved invoices within a few clicks.
Imagine your customer has to pay 100 EUR in BTC. It goes like this:
- Your server sends an API-request to our server so we can generate an invoice.
- We transfer 100 EUR to the BTC under the current rate and freeze this rate for 10 minutes.
- Your customer transfers funds on the BTC-address of this invoice.
There are cases when the transaction gets an Unresolved invoice status:
- Underpaid – the user has paid less than needed
- Overpaid – the user has paid more than needed
- Paid late – the user has paid after 10 minutes
You can configure how to handle your invoices automatically on the Settings page:
Here is an action-outcome chart:
You can also manage them manually as described below:
1. Recalculate – the incoming transaction will be recalculated by the current rate. The invoice will change its status to Completed.
2. Refund – the incoming transaction will be refunded to the merchant’s cryptocurrency account or to external wallet address. The invoice will change its status to Refunded.