FAQ about buying crypto with a bank card
There are several questions that we wish to answer so that you have a better understanding of the whole "Buy crypto with your debit/credit card" feature.
Your own card
Are there any fees?
Our processing bank charges a fee of 4% for each purchase.
What currencies does Cryptopay accept for buying crypto with a card?
Payments are processed in EUR, USD, and GBP. You can use the card in any currency, just choose which of the supported ones (EUR/USD/GBP) is more suitable for you. Funds will be converted automatically using the applicable rate of your bank. This will help eliminate unnecessary conversion fees in the process.
Are there any restrictions on bank card payment?
- You must be a verified user of Cryptopay;
- The card must support 3D Secure;
- The card used for buying BTC/ETH/LTC/XRP must be issued in one of these countries.
- The card must be issued in your name.
What card can I use?
We can accept VISA, VISA Delta, MasterCard, MasterCard Debit, International Maestro, UK Maestro, and VISA Electron
Can I pay using my PayPal card?
Yes, there is a way to pay with your PayPal card if it meets the above-mentioned criteria.
Does Cryptopay keep my card details?
No, we don't keep your card details. We simply tokenize credentials in the encrypted form so that we can process your further transactions with this card.
Where will my purchased BTC/ETH/LTC/XRP be credited to?
To the address of your Cryptopay wallet in the corresponding currency.
How much does it cost to link a card?
It is completely free to link your card!
How long does a transaction take to process?
Once your transaction is successfully processed, you’ll instantly receive your purchased BTC/ETH/LTC/XRP.
How can I unlink my current card?
For this purpose, please contact our support team, and they will take care of the rest.
Can I receive a refund for the BTC/ETH/LTC/XRP purchase?
You can receive a refund if the funds charged from your bank card never reached your account with Cryptopay. We can't make a refund in case the cryptocurrency you buy reaches your account. The same applies to the situation when you change your mind right after the transaction has happened.
How long does it take to get a refund?
In case something goes wrong and your payment doesn't reach Cryptopay service, it will take 10-14 business days for the refund to be processed. We will notify you once the refund is sent.
Service provided by:
England and Wales registration number 08730592
145/147 Hatfield Road, St. Albans, England, AL1 4YJ
00000670 GB Cryptopay>cryptopay.me
Contact us via livechat on the website or email at firstname.lastname@example.org