All Categories ​Verification and Tiers ​ > ​ ​Common issues and decline reasons Document declined for quality reasons. What should I do?

Document declined for quality reasons. What should I do?

Updated 2 months ago by Tatiana

That doesn't mean that you need to hire a professional photographer to take pictures of your documents, just retake them using these tips.

Sometimes a photo or a scan has some minor flaws that make important information or images illegible. Let's look through the most common ones:

5. Camscanner

Please, don’t use camscanner. If you don’t have an actual scanner, just take a picture with your phone.

6. None of the above
One of the two requirements is that a file should be unedited. It is natural that you would like your pictures to look neat, so you crop or brighten them in editors. Please, don't alternate your photos digitally.

Your ID should be clearly seen, including all the edges, don’t worry if your document is small and a scan is an A4 format file, as long as everything is visible, it doesn’t matter.

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