All Categories ​Verification and Tiers ​ > ​ ​Common issues and decline reasons My documents have been declined, why?

My documents have been declined, why?

Updated 3 weeks ago by Yulia

If the documents have been declined, we always send the user an email containing the reasons for that and some advice on how to upgrade their Tier successfully.


Please check your inbox, find the letter detailing why your request has been declined there, and resubmit the correct set of documents. Be sure to read the guide that will help you choose the right documents for submitting.

Was this helpful?