• If the transaction is failed but the funds have been credited from your account, contact the support team and give the details of this transaction (TX or value).
  • If the transaction is pending, there is nothing to worry about as we process BTC transactions after 3 confirmations on the network. All you need to do is to wait for it to be completed. Sometimes it may take a couple of hours, it depends on the speed of the network.
  • Larger BTC amounts may take longer to get processed for security reasons.
  • Please note that a minimal withdrawal amount is 0,001 BTC. In case your total balance is currently less than 0.001 BTC and you want to withdraw money, that’s what you need to do:

- Deposit some BTC to meet the 0.001 limit;
- Withdraw your money.

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