When making a transaction, you can see exactly how much your fee is.
For buying one of the supported cryptocurrency with a bank/credit card, we charge you a fee of 4%. You can find more about the card deposits here.
For exchanging cryptocurrencies to fiat (GBP/EUR/USD) and vice versa, we charge you a 1% fee.
Please note that there is no way to revert or cancel the exchange transactions. For example, if you convert BTC to GBP and then back to BTC, you will be charged twice.
Send and receive crypto
For sending funds to an external account a transaction fee* is charged:
Litecoin – 0.001 LTC;
Ripple – 0.00001 XRP;
Bitcoin, Ethereum, and all other cryptocurrencies available for withdrawal – there are no fixed fees as they change depending on how busy the network is at the moment. You can always check the current fee at the bottom left-hand corner of the transaction pop-up window.
*This is a fee you pay for transferring funds to another address. Depending on the transfer type it may consist of the fee charged by Cryptopay and the network fee (e.g. miner fee). The network fee is an incentive paid to the network participants for processing your transaction.
NB: There is no fee for crypto deposits from third-party wallets.
Withdraw and deposit fiat money
For sending funds to your SEPA bank account, we charge a fee of 0.09 EUR, while the SEPA bank deposits are free of charge.
The fee for the bank withdrawals in GBP is 0.09 GBP; the bank deposits are free of charge.
Cryptopay card (for EEA) rates and commissions
You can find them in this article.
Important notice: as of February 2023, new card orders are temporarily unavailable for the residents of the EU. Cards that were previously activated function as usual.
At the moment, Cryptopay card orders are available only to the residents of the UK.
If you don’t conduct any transactions using Cryptopay for 12 months or longer, your account will be considered inactive. We’ll begin charging you a storage fee for each account you hold funds in each month, starting from the 13th month since your last transaction.
By transaction, we mean depositing fiat or cryptocurrency, buying, exchanging, sending, and receiving crypto as well as withdrawing any currency.
The storage fee only applies if you have a positive balance in at least one account with us. No storage fee applies if your Cryptopay account balance is zero.
For both fiat and cryptocurrency accounts, the storage fee is charged at a rate of 10.00 EUR (or the equivalent of 10.00 EUR in any other fiat or crypto currency supported by us) per month for each account you have funds stored in.
If the remaining balance is lower or equal to 10 EUR, you will be charged the remaining balance. This is true both for fiat and crypto wallets.
The fee is charged once a month.
We’ll provide you with 30 days’ notice by email before we begin charging the fee.
And once you begin transacting again, we will stop charging it the next business day.
Please note: we do not charge you for opening or closing your account.
Zero commission transfers inside Cryptopay
All transactions between Cryptopay accounts are now free of charge!
You can send cryptocurrency to any verified Cryptopay user around the globe without paying a transaction or a transaction fee (but mind the exchange rate of 1%).
Such transfers are processed instantly, and the recipient can exchange to fiat right away or put their funds to good use by loading their Cryptopay card (please note that the card programme is only available in the UK and EEA countries for now).
If you have any questions left, please feel free to ask us via live chat or firstname.lastname@example.org.
The world of crypto is vast and intricate - if you feel overwhelmed, check out Cryptopay Learn. It is a perfect place to start for beginners trying to understand the basics of crypto. For more experienced crypto enthusiasts, this is also an excellent opportunity to brush up on their knowledge. The more you learn, the more you earn!