When making a transaction, you can see exactly how much your fee is:
For exchanging cryptocurrencies to fiat (GBP/EUR/USD) and vice versa, we charge you a 1% fee.
Please note that there is no way to revert or cancel the exchange transactions. For example, if you convert BTC to GBP and then back to BTC, you will be charged twice.
For sending funds to an external account a transaction fee* is charged:
Litecoin – 0.001 LTC;
Ripple – 0.00001 XRP;
Bitcoin, Ethereum, and all other cryptocurrencies available for withdrawal – there are no fixed fees as they change depending on how busy the network is at the moment. You can always check the current fee at the bottom left-hand corner of the transaction pop-up window.
*This is a fee you pay for transferring funds to another address. Depending on the transfer type it may consist of the fee charged by Cryptopay and the network fee (e.g. miner fee). The network fee is an incentive paid to the network participants for processing your transaction.
NB: There is no fee for crypto deposits from third-party wallets.
For sending funds to your SEPA bank account, we charge a fee of 0.09 EUR, while the SEPA bank deposits are free of charge.
The fee for the bank withdrawals in GBP is 0.09 GBP; the bank deposits are free of charge.
5. Cryptopay card rates and commissions
You can find them in this article.
At the moment, Cryptopay card orders are available only to the residents of the UK.
6. Storage Fee
If you don’t conduct any transactions using Cryptopay for 12 months or longer, your account is considered inactive. We’ll begin charging you a storage fee for each account you hold funds in each month, starting from the 13th month since your last transaction and until you make a transaction in your account again.
By transaction, we mean depositing fiat or cryptocurrency, buying, exchanging, and withdrawing any currency.
For both fiat and cryptocurrency accounts, the storage fee is charged as follows:
13-15 months of inactivity: 10 EUR (or the equivalent of 10.00 EUR in any other fiat or cryptocurrency supported by us);
16-18 months of inactivity: 30 Euro (or the equivalent of 30.00 EUR in any other fiat or cryptocurrency supported by us);
19 months of inactivity and onwards: 50 Euro (or the equivalent of 50.00 EUR in any other fiat or cryptocurrency supported by us).
The maximum amount that can be charged from your account is 50 EUR (or an equivalent thereof) per month.
If the remaining balance is lower or equal to the amounts above (depending on the period of inactivity), you will be charged the remaining balance. This is true both for fiat and crypto wallets.
The fee is charged once a month.
We’ll provide you with 30 days’ notice and 10 days’ notice by email before we begin charging the fee. And once you begin transacting again, we will stop charging it the next business day.
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If you have any questions left, please feel free to ask us via live chat or email@example.com.