When making a transaction, you can see exactly how much your fee is.
For exchanging cryptocurrencies to fiat (GBP/EUR/USD) and vice versa, we charge you a 1% fee.
Please note that there is no way to revert or cancel the exchange transactions. For example, if you convert BTC to GBP and then back to BTC, you will be charged twice.
Send and receive crypto
For sending funds to an external account a miner fee* is charged:
Litecoin – 0.001 LTC;
Ripple – 0.00001 XRP;
Bitcoin, Ethereum, and all other cryptocurrencies available for withdrawal – there are no fixed fees as they change depending on how busy the network is at the moment. You can always check the current fee at the bottom left-hand corner of the transaction pop-up window.
*This fee goes to miners for processing the transaction. These fees may fluctuate, so the information here may not be 100% up-to-date. You'll see the fee applied when confirming the transaction.
NB: There is no fee for crypto deposits from third-party wallets.
Withdraw and deposit fiat money
Cryptopay card (for EEA) rates and commissions
You can find them in this article.
NB: For now, UK residents can order the card in EUR and GBP, while EEA residents can opt for the EUR card only.
If you don’t conduct any transaction using Cryptopay for 12 months or longer, your account will be considered inactive. We’ll begin charging you a storage fee for each account you hold funds in each month, starting from the 13th month since your last transaction.
By transaction, we mean depositing fiat or cryptocurrency, buying, exchanging, sending, and receiving crypto as well as withdrawing any currency.
The storage fee only applies if you have a positive balance in at least one account with us. No storage fee applies if your Cryptopay account balance is zero.
For fiat accounts, the storage fee is charged at a rate of 10.00 US Dollar, Euro, Pound Sterling (or any other fiat currency supported by us) per month for each account you have funds stored in.
For cryptocurrency accounts, the storage fee is 0.3% of the amount held in the account, but not less than the cryptocurrency equivalent of 10 USD.
If the remaining balance is lower or equal to 10 USD, you will be charged the remaining balance. This is true both for fiat and crypto wallets.
The fee is charged once a month.
We’ll provide you with 30 days’ notice by email before we begin charging the fee.
And once you begin transacting again, we will stop charging it the next business day.
Please note: we do not charge you for opening or closing your account.
Zero commission transfers inside Cryptopay
By the way, all transactions between Cryptopay accounts are now free of charge!
You can send cryptocurrency to any verified Cryptopay user around the globe without paying a transaction or a transaction fee (but mind the exchange rate of 1%).
Such transfers are processed instantly, and the recipient can exchange to fiat right away or put their funds to good use by loading their Cryptopay card (please note that the card programme is only available in the UK and EEA countries for now).
If you have any questions left, please feel free to ask us via live chat or email@example.com.
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