Usually, it doesn’t take Cryptopay more than 24 hours to process document applications. However, if we experience a heavy influx of new users, processing times for the documents can slow down considerably. If you experience delays it doesn't necessarily mean there is something wrong with your documents.

Please be patient, and we'll contact you if we need any further information from you. Keep an eye on the email inbox associated with your Cryptopay account to see if you've received a letter from us regarding your Tier upgrade.

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