Important notice: as of February 2023, new card orders are temporarily unavailable for the residents of the EU. Cards that were previously activated function as usual.
At the moment, Cryptopay card orders are available only to the residents of the UK.
The Cryptopay card is a prepaid card, which means that before you can use it, you need to top it up.
Currently, there are three ways to do this:
From your Cryptopay account;
From another card via Visa Direct;
Via your Skrill account.
Here's how you can top up your card via the Cryptopay app:
Go to the Cards tab and find the card you want to top up;
Tap the Load button;
Select the Cryptopay account you want to top up from;
Enter the desired amount (the loading fee is 1%, and if the currency of the wallet differs from the currency of your card, we'll also apply an exchange fee of 1%);
Check the details and confirm the load operation.
Please make sure you do not exceed your limits.
NB: Cryptopay card loads are included in the total withdrawal limit of €15,000 monthly, along with cryptocurrency withdrawals and bank withdrawals.
By the way, if you'd like, you can do the same from your Transfers tab. Simply select the Cryptopay account you want to charge and then tap the card you need to top up. Everything else is the same as in the instruction above.
Please note that loads from another card or from your Skrill account are usually credited to your Cryptopay card in 1-3 days.
Have more questions? Please contact us via chat or drop us a line at email@example.com - we'll be happy to help you!