The Cryptopay card is a prepaid card, which means that before you can use it, you need to top it up.
Currently, there are three ways to do this:
From your Cryptopay account;
From another card via Visa Direct;
Via your Skrill account.
Here's how you can top up your card via the Cryptopay app:
Go to the Cards tab and find the card you want to top up;
Tap the Load button;
Select the Cryptopay account you want to top up from;
Enter the desired amount (the loading fee is 1%, and if the currency of the wallet differs from the currency of your card, we'll also apply an exchange fee of 1%);
Check the details and confirm the load operation.
Please make sure you do not exceed your limits.
NB: Cryptopay card loads are included in the total withdrawal limit of €15,000 monthly, along with cryptocurrency withdrawals and bank withdrawals. This limit can be increased if you complete an additional verification designed for that specific purpose. You’d need to fill in the Source of Funds declaration, then, once we verify it, proceed with video verification. After that, we will raise the limits according to the provided information. To apply for the Source of Funds form and get additional details about the limits increase procedure, contact our support team via the live chat or at email@example.com.
By the way, if you'd like, you can do the same from your Transfers tab. Simply select the Cryptopay account you want to charge and then tap the card you need to top up. Everything else is the same as in the instruction above.
Please note that loads from another card or from your Skrill account are usually credited to your Cryptopay card in 1-3 days.
Have more questions? Please contact us via chat or drop us a line at firstname.lastname@example.org - we'll be happy to help you!