What happened?
We regret to inform you that our partner, UAB PayrNet had their EMI licence revoked by the Bank of Lithuania with immediate effect. As a result, UAB Payrnet is no longer able to carry out any payment services for us, and operations on Cryptopay EUR cards are no longer available for Cryptopay clients in EEA.
Please rest assured that this issue in no way affects your Cryptopay account and other services, which shall continue business as usual.
What do I need to do?
Please note that we are unfortunately unable to unload your card balance onto your Cryptopay account at this stage, yet your funds are safe and stored by UAB PayrNet in properly designated accounts at credit institutions.
We regret any inconvenience due to delays in the refunding process, as we continue to address matters with our former card provider, PayrNet. Recently, the court approved our claim in full, marking a significant step forward. However, completion of the bankruptcy process, including the review of other claims, remains ongoing. Given the complexity and potential duration of this process, we anticipate that resolution may take several months.
Please accept our sincerest apologies for the inconvenience! Rest assured, we won't leave you alone in this situation, you can count on Cryptopay support at every step of the process.
What's next?
Our teams are working around the clock on a new card programme, and we are excited to announce that pre-orders for the cards are already open. The official launch is expected to happen soon.
We will be happy to issue you a new Cryptopay EUR card for free.
If you need any assistance or have any questions, please contact our support team via live chat or by email at support@cryptopay.me