What happened?
In June 2023, our former partner, UAB PayrNet, had their EMI licence revoked by the Bank of Lithuania. As a result, UAB PayrNet ceased providing payment services for Cryptopay, and operations on Cryptopay EUR cards were discontinued for clients in the EEA and the UK. This situation did not affect Cryptopay accounts or other services, which have continued business as usual throughout this period.
What is the current situation?
Although the PayrNet case has been ongoing for a while now, Cryptopay has actively supported the legal proceedings from the start. Our claim was approved by the court, representing an important milestone in the reimbursement process. However, the bankruptcy proceedings are still underway, and the review of other claims continues. Due to the complexity of the case, a precise timeline for resolution is not available, and the process may still take some time.
Please rest assured that your funds have always been safe, stored in properly designated accounts by UAB PayrNet. We remain committed to keeping you informed as developments occur. At this stage, it is still not possible to transfer the balance from the old EUR cards to your Cryptopay account. We sincerely apologize for any inconvenience caused, and thank you for your patience and understanding.
Introducing the new Cryptopay Card:
To ensure uninterrupted services and access to funds, we have introduced a new Cryptopay card. All eligible clients can now order a new card through their Cryptopay account for free. The new card allows you to spend your cryptocurrency savings online, in-store, and at ATMs with ease. We invite clients who had EUR cards with PayrNet to transition to the new card to continue using Cryptopay payment services without any issues.
For your convenience, here are step-by-step guides on how to order the new card depending on your device:
Our support team remains fully available to guide you through any questions or assistance you may need regarding your funds or the new card. You are not alone in this process, and Cryptopay continues to prioritize your financial security and convenience.
If you need any assistance or have any questions, please contact our support team via live chat or by email at support@cryptopay.me