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Service availability in the UK

Starting on October 8, 2023, UK customers will have limited functionality.

Ignat avatar
Written by Ignat
Updated in the last 15 minutes

In compliance with the Financial Promotion Act which comes into force on 8 October 2023, at 8 AM UTC, some account functionality is temporarily limited for Cryptopay customers with verified UK residency.

UK customers won't be able to make bank deposits, and use exchange functionality to buy or sell cryptocurrencies on our platform unless we make sure we are fully compliant with our regulatory requirements.

The following services will still be available to our customers in the UK:

  • Cryptocurrency deposits and withdrawals, funds storage;

  • Bank withdrawals in GBP (via Faster Payments) and EUR (via SEPA);

  • Crypto to crypto exchange. The exchange of crypto to fiat and back is not available for UK users.

If you have any questions regarding our services, don't hesitate to get in touch with our support team agents and operators via live chat. You can also simply email them at They’re always happy to help during their business hours (GMT): 7 AM – 7 PM on weekdays, 9 AM – 5 PM at weekends.

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