Important notice: as of February 2023, new card orders are temporarily unavailable for the residents of the EU. Cards that were previously activated function as usual.
At the moment, Cryptopay card orders are available only to the residents of the UK.
The Cryptopay card is a prepaid card, which means that before you can use it, you need to top it up.
Currently, there are three ways to do this:
From your Cryptopay account;
From another card (Card to card);
Via your Skrill account.
Here is a guide on how to load your card from your Cryptopay account:
Go to the Cards tab and find the card you want to top up.
Tap the Load button.
Choose the account you want to load funds from.
Enter the amount.
Keep in mind: the loading fee is 1%, and if the currency of the wallet is different from your card currency, we'll also apply an exchange fee of 1%).
5. Tap the Load button;
6. Check the details and confirm your load.
7. Please make sure you do not exceed your limits.
Please note that loads from another card or from your Skrill account are usually credited to your Cryptopay card in 1-3 days.
NB: Cryptopay card loads are included in the total withdrawal limit of €15,000 monthly, along with cryptocurrency withdrawals and bank withdrawals.
By the way, if you want, you can do the same from the Transfers tab. Simply choose the Cryptopay account you want to charge and then tap the card you need to top up. Everything else is the same as in the instruction above.
Have more questions? Please feel free to contact us via chat or drop us a line at firstname.lastname@example.org — we'll be happy to help you!