The Cryptopay card is a prepaid card, which means that before you can use it, you need to top it up.

Currently, there are three ways to do this:

  • From your Cryptopay account;

  • From another card (Card to card);

  • Via your PayPal or Skrill account.

Here is a guide on how to load your card from your Cryptopay account:

  1. Go to the Cards tab and find the card you want to top up.

  2. Tap the Load button.

  3. Choose the account you want to load funds from.

  4. Enter the amount.

Keep in mind: the loading fee is 1%, and if the currency of the wallet is different from your card currency, we'll also apply an exchange fee of 1%).

5. Tap the Load button;

6. Check the details and confirm your load.

7. Please make sure you do not exceed your limits.

NB: Cryptopay card loads are included in the total withdrawal limit of €15,000 monthly, along with cryptocurrency withdrawals and bank withdrawals. This limit can be increased if you complete an additional verification designed for that specific purpose. You’d need to fill in the Source of Funds declaration, then, once we verify it, proceed with video verification. After that, we will raise the limits according to the provided information. To apply for the Source of Funds form and get additional details about the limits increase procedure, contact our support team via the live chat or at support@cryptopay.me.

By the way, if you want, you can do the same from the Transfers tab. Simply choose the Cryptopay account you want to charge and then tap the card you need to top up. Everything else is the same as in the instruction above.

Have more questions? Please feel free to contact us via chat or drop us a line at support@cryptopay.me — we'll be happy to help you!

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