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What should I do in Cryptopay iOS App if my Cryptopay card is lost or stolen?
What should I do in Cryptopay iOS App if my Cryptopay card is lost or stolen?
Sh.., bad things happen, but that's another reason to act fast and know the drill. We will help you react to losing your Cryptopay card.
Konstantin avatar
Written by Konstantin. Updated over a week ago

The first thing you need to do is to open your iOS app and immediately block your card to avoid possible fraud. To do that, you need to:

  1. Go to the Cards tab, find the card you want to lock;

  2. Tap on the ⚙️ Settings icon in the top right corner;

  3. Choose Lock card and then tap Lock.

No worries, you can unlock your card any time you want by pressing the Unlock button in the ⚙️ Settings.

Then please check everything one more time to make sure the card is really lost. If you didn't find the card, please tap the Unload button to withdraw funds back to your Cryptopay account. You can find the detailed guide here.

Important notice: as of February 2023, new card orders are temporarily unavailable for the residents of the EU. Cards that were previously activated function as usual.

At the moment, Cryptopay card orders are available only to the residents of the UK.

Contact us via chat or at support@cryptopay.me so that we can close your card. We'll also be happy to help you to issue a new one.

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