There are two main ways to withdraw coins from your Cryptopay account using our iOS app: from the Transfers tab and from each coin's account directly.
The first one goes as follows:
Go to the Transfers 🔁 tab;
Select the Send option from the Crypto section;
Choose the coin you wish to withdraw;
Add the recipient’s address. You can ask them to copy and send it to you, or you can use our in-app QR-code scanner;
Also, you can give a name to this address to save it in the address book. More information could be found here;
Enter the amount you wish to send. Please pay attention that the miner fee will be deducted from the amount you are going to send;
Double-check all the details and confirm if everything's correct.
That's it! Fast and simple, safe and sound!
The second option is to withdraw crypto directly from each coin's account by tapping Send there:
You can always check on the details of your transaction in the corresponding account.
And of course, do not forget to enter the destination tag if you’re sending XRP.
The processing time depends on the cryptocurrency you use and the network load. Here are the estimates:
BTC: several hours
XRP: a few minutes
LTC: less than an hour
ETH and ERC20 assets: less than an hour
There is a group of coins on Cryptopay - ANKR, EOS, FIL, FLOW, GRT, DOT, ATOM, ETC, KSM, MANA, NANO, SC, ICX, XTZ and YFI - that can't be sent to the external wallets – you can only buy these coins with a bank card and exchange to other supported currencies if you need to withdraw them.
How to trace your transactions?
You can easily track the status of your transactions by going to the blockchain explorer from the accounts page.
1. From your Portfolio, go to the account you used to make a transaction.
2. Click on the transaction you are looking for. In the opened window, you’ll see its TxID.
3. Click View TXID, and the opened link will bring you to the page with all the necessary information.
Free-of-charge transfers between Cryptopay accounts
By the way, all transactions between Cryptopay accounts are now free of charge!
You can send cryptocurrency to any verified Cryptopay user around the globe without paying any transaction fee*.
Such transfers are processed instantly, and the recipient can exchange to fiat right away or put their funds to good use by loading their Cryptopay card.
At the moment, Cryptopay card orders are available only to the residents of the UK.
*If you choose an account in another currency, the funds will be automatically converted with a 1% exchange fee.
Interested in more services? Learn here what else you can do in the app.
If you have any questions, feel free to get in touch with our amazing support team in the live chat or at firstname.lastname@example.org.