Submission of Requests


For the submission of requests, law enforcement officials should use To ensure a timely response and data confidentiality, please do not send law enforcement inquiries to Cryptopay Support or any other channel not intended for law enforcement.

By Mail

Mailing address:

8 Devonshire Square, Spitalfields, London, EC2M 4PL

Attention: Cryptopay Compliance

For a quicker response time, please submit a copy of the request to our email address

Information to be provided

  • A valid Law Enforcement Request made by an authorised law enforcement.

  • A valid return email from an official government domain or physical address.

You must have valid legal grounds to request information in order for Cryptopay to provide any user's information. The request should contain information that would help us identify the user or transaction regarding which the information is sought (e.g. Cryptopay user’s full name, Cryptopay’s cryptocurrency wallet address and known card(s) number(s), transaction ID, or any other information about certain requested details and their relation to the investigation).

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