User account and Security

Make your account the safest place to store your funds at.

15 articles in this collection
Written by Konstantin and Tatiana

How do I close my account?

Wondering how can a Cryptopay user close their account? This guide is for you.

Written by Konstantin
Updated over a week ago

Law Enforcement

Information and guidelines for authorised law enforcement officials

Written by Konstantin
Updated over a week ago

General Security Guidelines

When talking about fraud risks, cryptocurrency has some advantages and disadvantages compared to traditional fiat transactions.

Written by Konstantin
Updated over a week ago

How safe are my funds with Cryptopay?

Written by Konstantin
Updated over a week ago

Setting up your account

Written by Konstantin
Updated over a week ago

Virus threat: Bitcoin Address Switcher

Written by Konstantin
Updated over a week ago

Can I have multiple accounts with Cryptopay?

Written by Konstantin
Updated over a week ago

How to change the information in my Cryptopay account?

Email address, password, phone number, address, referral nickname, or even the name of your account – everything in one article!

Written by Konstantin
Updated over a week ago

Problems with logging in

Can’t login? Help is on its way!

Written by Konstantin
Updated over a week ago

I haven’t received my email confirmation letter. What to do?

Written by Konstantin
Updated over a week ago

Is it possible to turn off the new device ID confirmation?

Written by Konstantin
Updated over a week ago

How to confirm a new device ID?

Written by Tatiana
Updated over a week ago

How to reset my 2FA?

Written by Konstantin
Updated over a week ago

New Device Confirmation email doesn't work!

Written by Konstantin
Updated over a week ago

What is 2FA and how to turn it on?

We strongly recommend every user enable the 2FA for their accounts

Written by Konstantin
Updated over a week ago