With fiat transactions, fraudsters only need some key information about you to gain access to your funds, whereas with cryptocurrency transactions, they need to break through the actual defence of your wallet.
Hacking
To access your Cryptopay account, the first thing the hacker would need is your email and password. Do not use the same password for your email account and the account where you keep your money.
We highly recommend enabling Two-factor authentication in your iOS or Android app. This way, access to your account will be protected by one-time passwords generated in the app on your smartphone. Be sure to keep the device well-protected.
Apart from Two-factor authentication, Cryptopay also utilises fingerprint and face authentication and device confirmation to protect access to your account. We want to make sure this is indeed you who logs in from the old or a new device.
Social engineering
However, there are many cases when hacking skills are not necessary to gain access to your account, and fraudsters use persuasion tactics instead.
They often pose as financial advisers, traders, or employees of fintech companies to try to scam you for your personal information and gain access to your devices and accounts.
Remember, Cryptopay never asks:
To provide remote access to your devices
To share your password, Two-factor authentication code or full bank card number.
If someone requests this information or access to your devices, it is a sign of fraudulent activity. You should cease communication with this person and inform us immediately.
Important! If someone (e.g. a trading platform) asks you to create a Cryptopay account and become a user to work with their company, this might be a serious safety concern. Please note that Cryptopay is not a trading platform, nor do we partner with any such companies.
Why do fraudsters favour crypto platforms? The answer might lie in the nature of cryptocurrency transactions. They are irreversible. Once you press the Confirm button to send your money to another platform (e.g. 'for trade'), we won't be able to revert the transaction, nor refund it.
Always properly research the trading platform in question before you provide third parties with any documents or send them any money. A good rule of thumb is: if something sounds too good to be true, it probably is.
If we believe you might have fallen victim to fraud, we will immediately take action to protect your account and contact you to offer assistance.
Remember: What makes any fraud prevention system effective is the joint effort of both the company and the customer. Stay vigilant!
Contact us
If you suspect that third parties might have access to your funds or personal information, be sure to contact us immediately using our official channels:
Email: support@cryptopay.me
Online chat (accessible from our website https://www.cryptopay.me/ or our apps iOS, Android)
Telegram channel: https://t.me/cryptopayofficial
Please note that we don't offer phone support and don't use other messengers apart from Telegram. If in doubt, it's best to double-check via official channels.