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How do I close my account?
Wondering how can a Cryptopay user close their account? This guide is for you.
Konstantin avatar
Written by Konstantin. Updated over a week ago

Web version

  1. Make sure you don't have any active Cryptopay cards, and your balance is 0. To get a card closed, please contact us in our live chat or at support@cryptopay.me.

  2. Click on your name in the upper right corner of the Portfolio tab;

  3. Select My account;

  4. Click Close account;

  5. Press Yes to confirm your decision.

Android or iOS app

  1. Make sure you don't have any active Cryptopay cards, and your balance is 0. To get a card closed, please contact us in our live chat or at support@cryptopay.me.

  2. Go to your Profile in the upper left corner;

  3. Scroll down;

  4. Use the red Close account button;

  5. Confirm the account closure.

That's it! You'll have 30 days to restore your account in case you change your mind.


P.S. We would be really grateful if you leave us some final feedback.

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