With the Cryptopay app, you can withdraw funds to your personal SEPA bank account in Euro. To do it, you need to:

  1. Go to Transfers (🔁 icon);

  2. Select Bank withdrawals;

  3. Choose the account you’d like to withdraw funds from and the bank account you wish to withdraw to.

  4. Enter an amount you want to withdraw;

  5. Confirm the withdrawal.

If you haven’t linked a bank account yet, or need to add a new one, you need to:

  1. Tap on Add account;

  2. Enter your bank details;

  3. Tap on Save.

Important notes:

  • The minimum withdrawal amount is 10 EUR.

  • The maximum withdrawal amount is 15,000 EUR monthly by default*.

  • The fee for EUR withdrawals is 0.09 EUR, regardless of the amount.

  • When you make a withdrawal directly from a crypto account, the exchange fee of 1% is also charged, as is automatically exchanged to EUR prior to being sent.

  • EUR bank withdrawals via SEPA are processed within 1-2 business days. However, if your bank supports Real-Time Transfers/Instant Payments (SEPA Instant), and you use this method, the withdrawal will be processed in less than an hour.

  • If your bank account is in a currency other than EUR, your bank will exchange the incoming funds at their own exchange rate.

  • If you plan to make transfers using a joint bank account, please, contact us via chat or support@cryptopay.me, and we will let you know if you can use it for bank transfers.

*Crypto & fiat withdrawals, as well as Cryptopay card loads are all included in this limit. The total withdrawal limit can be increased if you complete an additional verification designed for that specific purpose. You’d need to fill in the Source of Funds declaration, and then, once we verify it, proceed with video verification. After that, we will raise the limits according to the provided information. To apply for the Source of Funds form and get additional details about the limits increase procedure, feel free to contact our support team via the live chat or at support@cryptopay.me.

If you have any questions regarding our services, don't hesitate to get in touch with our support team agents and operators via live chat. You can also simply email them at support@cryptopay.me. They’re always happy to help during their business hours (GMT): 7 AM – 7 PM on weekdays, 9 AM – 5 PM at weekends.

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