If the documents have been declined, we always send the user an email containing the reasons for that and some advice on how to upgrade their Tier successfully.

Please check your inbox, find the letter detailing why your request has been declined there, and resubmit the correct set of documents. Be sure to read the guide that will help you choose the right documents for submitting.

If your documents were declined for quality reasons, that doesn't mean that you need to hire a professional photographer to take pictures of your documents, just retake them using these tips.

Sometimes a photo or a scan has some minor flaws that make important information or images illegible. Let's look through the most common ones:

5. Camscanner

Please, don’t use camscanner. If you don’t have an actual scanner, just take a picture with your phone.

6. None of the above

One of the two requirements is that a file should be unedited. It is natural that you would like your pictures to look neat, so you crop or brighten them in editors. Please, don't alternate your photos digitally.

Your ID should be clearly seen, including all the edges, don’t worry if your document is small and a scan is an A4 format file, as long as everything is visible, it doesn’t matter.

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