Important notice: as of February 2023, new card orders are temporarily unavailable for the residents of the EU. Cards that were previously activated function as usual.
At the moment, Cryptopay card orders are available only to the residents of the UK.
Remember your account has to be fully verified if you wish to order a Cryptopay card.
As soon as you’re all set, you will be able to order a card using the iOS app. There are two ways to get a plastic Cryptopay card:
Get a virtual card and upgrade it to a plastic one later if you'd like that;
Order a plastic card straight away.
If you'd like to start with a virtual card, please refer to this article.
In case you have decided to go all the way and order a plastic card, here is a step-by-step guide:
Go to the Cards tab.
Swipe to the left and tap Order plastic card or tap + or Start if you already have another card ordered.
Choose the desired card type, its currency (for now, UK residents can order the card in EUR and GBP, while EEA residents can opt for the EUR card only) and tap Continue.
Select the shipping method and change the delivery address if needed. Please note that the standard delivery takes up to 1-2 weeks and is available for all EEA (European Economic Area) countries and the UK. To reduce the delivery time, you can choose the express option. Express delivery is available worldwide for the countries indicated in the DHL list, except for some countries. If you would like to arrange delivery outside the EEA and the UK, please contact our support team.
Check and confirm the details of the order and choose the Cryptopay account you'd like to use for the payment. At this step, you can also provide a promo code (only for the clients who had Cryptopay cards before).
Accept the Visa terms and Cryptopay user agreement and press Continue.
Tap Order card - that’s it!
Bonus: While you wait for your plastic Cryptopay to be delivered to you, we will provide you with a temporary virtual card, so you can use it to pay for goods and services online.
It will become inactive once you receive and activate your plastic card.
If you need any help, please contact us in the live chat or at email@example.com.