Invoices can have different statuses that reflect their current state:
New – the invoice has been created but has not yet been paid by the client.
Completed – transaction was successfully processed, and the funds have been credited.
Unresolved – the invoice has an intermediate status. It may have been underpaid, overpaid, or paid after 10 minutes. For each case, the relevant context will be provided: Underpaid, Overpaid, or Paid_Late. For detailed guidance on handling unresolved invoices, please refer to our dedicated article.
Refunded – the received payment has been refunded to your Cryptopay account (BTC, ETH, LTC, XRP, SNX, LINK, USDT, UNI, AAVE, USDC, MATIC, ZRX, etc. balance).
Cancelled – the invoice was not paid, or the transaction was not confirmed on the network within 14 days.
To be able to see this category and perform financial operations, you should be granted a Support role at least – here is the article that will help you to get more information on the matter.
If you have any questions, please feel free to contact us in the live chat or via email at b2bsupport@cryptopay.me