We offer cards to verified users who reside in the EEA, Norway, Switzerland, and Liechtenstein and have confirmed it with their proof of address. You can check the full list of supported countries if you click here.
Please note that for now, UK residents can order the card in EUR and GBP, while EEA residents can opt for the EUR card only.
Who's the card issuer?
Effective November 18th 2020 our card issuer is PayrNet Ltd, a Railsbank group company.
How does it work?
Cryptopay card works just like your regular bank card, so you can use it to pay for goods and services both offline and online. It is contactless and supports 3D Secure, which helps protect your card against unauthorized use.
Please note that this is a prepaid card, which means that before you can use it, you will need to top it up.
How much does it cost?
You can order a virtual card for free or opt for a plastic card, which will cost you 5 EUR/GBP.
What's the recurring fee?
It is a card service fee of 1 EUR/GBP. The fee will be applied monthly unless the balance of your card is zero. Please note that there’s also a dormancy fee of 5 EUR/GBP, which will be charged if your account remains inactive for more than 365 days. If you would like to close the card, please contact us via chat or email@example.com.
How can I order?
I have a virtual card, but now I want one in plastic
You can easily upgrade to plastic – please refer to this article here.
What are my delivery options?
We offer two. You can choose between the Standard and Express option. The Standard delivery by Royal Mail is free and might take up to 1-2 weeks. The Express delivery by DHL costs 15 EUR/GBP and the delivery time for the card will depend on the country you live in (it may take 1-7 days). You can check it by following the link.
I’ve received my plastic card, how can I activate it?
You can find a detailed guide here.
Where can I find the card details?
Please refer to this article.
How can I top up?
You can top up your Cryptopay card right from your Cryptopay account, from another card or from your PayPal or Skrill account.
Can I change the PIN code for my card?
Can I withdraw cash?
Of course. We charge a 2.5 EUR/GBP fee for cash withdrawals in the card currency and a 3.5 EUR/GBP + 3% fee for cash withdrawals in a currency different from the card currency.
Can I use my card to top up a bookmaker account?
Yes, you can use your Cryptopay card for topping up bookmaker, investment, gambling and other accounts which use fiat money, and purchasing traveller's cheques.
NB! If you use your card with gambling services (such as Bet365), we won’t be able to reissue this card later on, regardless of the reason for the reissue request. This is due to the applicable requirements for the control of gambling activities.
Can I use my card to make transactions in foreign currency?
Certainly. We charge a 3% fee for such transactions.
Can I transfer the funds from the card back to my Cryptopay account?
Yes, you can find the instructions on how to do it here.
Can I add my card to Google Pay (Apple Pay, Samsung Pay)?
Not at the moment, but we hope to add this option in the future.
How long is my card valid for?
Your card is valid for 3 years. You can find the expiry date on the front side of the card.
How do I get a Cryptopay card statement?
You can request it through our support team in the chat or at firstname.lastname@example.org.
I’ve lost my card, what should I do?
You will need to block the card in your account. For more instructions, please refer to this article.
I can’t order a card. What do I do?
In case you can’t order a card because of the technical error (e.g., if you can't edit your billing address even on the web-version of Cryptopay), please contact our support team at email@example.com or via the live chat in the bottom right corner of the website.
Can I reissue the card?
Yes. The reissue fee is 5 EUR/GBP. Please contact us via chat or firstname.lastname@example.org, and we will help you with it.
NB! We’re unable to reissue cards that have been used on gambling services as per our internal decision.
Still have questions left? Please don't hesitate to contact us at email@example.com or via chat.