Once your account is verified, you will be able to deposit funds from your personal SEPA bank account to your Cryptopay Euro account.
To make a deposit, you need to know your banking details. Here's how you can get them:
Go to Transfers (🔁 icon) tab;
Select Deposit in the Bank section;
Choose your Euro account;
You’ll see your bank details there. Use them to send the funds from your bank account.
To avoid any issues, please only use a SEPA (or SEPA Instant) payment method for your EUR deposits.
If your IBAN starts with GB, it means it’s unique, and you don’t have to use any reference at all. Still, you may include your IBAN as a reference, if you’d like.
If your IBAN starts with DE, you need to include your reference code. All the deposits without it will be sent back, and a fine may apply.
EUR deposits via SEPA are free of charge (on our side), no fees apply.
EUR deposits are usually credited to your Cryptopay account in 1-2 business days. If your bank supports Real-Time Transfers/Instant Payments (SEPA Instant), and you use this method, the deposit will be processed in less than an hour.
The minimum deposit amount is 10 EUR.
Deposits must be sent from a personal bank account that is held in your name. Third-party deposits cannot be accepted and thus will not be processed. To make a deposit from a business bank account, you must first open a Cryptopay Corporate Account.
Bank details required for deposits may be subject to change from time to time, so please double-check that all information is up-to-date before making deposits to ensure that your funds are processed in a timely manner.
As soon as your deposit has been processed, you will be notified via email.
If you plan to make transfers using a joint bank account, please, contact us via chat or firstname.lastname@example.org, and we will let you know if you can use it for bank transfers.
Kindly note that all transfers from Wise are automatically put on hold. To credit a Wise transfer to your account, please contact our support team via live chat or email email@example.com.
After your deposit is credited, you can exchange it for any of the supported cryptocurrencies – in other words, you can buy crypto using the funds transferred from your bank account.
If you have any issues with your deposit, please check that guide.
If you have any questions regarding our services, don't hesitate to get in touch with our support team agents and operators via live chat. You can also simply email them at firstname.lastname@example.org. They’re always happy to help during their business hours (GMT): 7 AM – 7 PM on weekdays, 9 AM – 5 PM at weekends.