Everything you want to know about the Cryptopay card.
1. Who’s eligible?
At the moment, card orders are available for the EU residents.
2. How does the card work?
Cryptopay card works just like your regular bank card, so you can use it to pay for goods and services both offline and online. It is contactless and supports 3D Secure, which helps protect your card against unauthorized use.
Please note that this is a debit card, so it needs to be topped up with funds before you can use it.
3. How much does it cost?
You can order a virtual card or opt for a plastic card for free.
There is no card service fee (recurring fee). You can learn more about all fees related to the Cryptopay card here.
4. Where can I find the card details?
Please refer to these articles – for iOS and for Android.
5. How can I top up the card?
You can top up your Cryptopay card right from your Cryptopay account, from another card via Visa Direct, or from a Skrill account.
Please note that loads from another card via Visa Direct or from a Skrill account are usually credited to your Cryptopay card in 1-3 days.
6. Can I change the PIN code for my card?
7. Can I use the plastic card to withdraw cash?
Of course. We charge a 2 EUR fee for cash withdrawals in the card currency and a 2 EUR + 1.95% fee for cash withdrawals in a currency different from the card currency.
8. Can I use my card to top up a bookmaker account?
Yes, you can use your Cryptopay card for topping up bookmaker, investment, gambling and other accounts which use fiat money, and purchasing traveller's cheques.
9. Can I use my card to make transactions in foreign currency?
Certainly. We charge a 1.95% fee for such transactions.
10. Can I transfer the funds from the card back to my Cryptopay account?
11. Can I add my card to Google Pay (Apple Pay, Samsung Pay)?
Not at the moment, but we hope to add this option in the future.
12. How long is my card valid for?
Your card is valid for 2 years. You can find the expiry date on the front side of the card.
13. How do I get a Cryptopay card statement?
You can request it through our support team in the chat or at support@cryptopay.me.
14. I’ve lost my card, what should I do?
You will need to block the card in your account. For more instructions, please refer to these articles for iOS and Android.
Still have questions left? Please don't hesitate to contact us at support@cryptopay.me or via chat.